Cookies & Privacy

Cookies

When visiting most webpages, a small text file called a cookie is stored on to your computer. Here at spaceist.co.uk we use cookies to help monitor the selection of items in your basket and recall these items on return visits to the site.

Cookies are harmless to your computer. The cookies we create do not store personally identifiable information, instead they gather encrypted information that helps to improve your experience on the site. They help, for example to identify and resolve errors, or to show you relevant products of interest whilst browsing.

We work with a range of carefully-selected and monitored suppliers who may also store cookies during a site visit that are used for re-marketing purposes. These cookies are used to highlight other products and services related to your searched items. There is an option to opt out of this service by visiting the Network Advertising Initiative website at www.networkadvertising.org.

How does Spaceist use cookies?
Our website uses two types of cookies; persistent and session cookies.

When browsing, session cookies allow customers to carry information across various pages of the same website without needed to re-enter information. Session cookies only last for the duration of the period a single website is open, or the browser page is open. Leaving the website, these cookies automatically delete themselves.

To allow the website to recognise previous users when they return to the site, persistent cookies are used. They recall certain information about the users preferences and searches. These cookies will stay on your computer until they expire or, until you “manually” delete them.

The main purposes for which cookies are used:

1. For effective technical operation of the website to allow information in relation to online procedures such as transactions.
2. To drive Spaceist marketing, particularly online advertisements and targeted updates.
3. To enable Spaceist to collect information about the browsing habits and activities of customers, and at times to monitor the success of campaigns, promotions etc.
4. To allow customers to talk with us while browsing the website or to offer customers an invitation to talk with one of our customer service representatives.

How do I disable cookies?
Cookies can be disabled by changing the setting on your website browser to refuse access. Different browsers will have their on way of disabling cookies.

Below we have provided details on how to disable cookies from popular internet browsers:

For Microsoft Internet Explorer:
1.Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla Firefox:
1.Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1.Choose the menu Files”> “Preferences”
2 Privacy

Safari
1.Click on the Cog icon at the top of your browser window and select the ‘Preferences’ option
2.Click on ‘Security’, check the option that says ‘Block third-party and advertising cookies’
3.Click ‘Save’

What happens if I disable cookies?

Certain sites may not operate properly if cookies are switched off, however this depends on which cookies have been disabled.

Privacy

Customer privacy is a high priority. Any information you provide during the order process or when you make an inquiry is used solely for that purpose unless we have your consent to do otherwise. Our systems are not accessible by unauthorised personnel, following strict conduct outlined in the Data Protection Act.

Your use of this website and its facilities signifies your consent to the collection of information required to process your order or inquiry to the extent of administering the payment and executing your delivery, providing you with the best possible service.

As a rule, you can use our website without providing personal data. Any name or email address collected on our site is collected on a voluntary basis.

Google Analytics

This website uses functions of the web analysis service Google Analytics. This service is provided by Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.

Google Analytics uses “cookies”. These are text files that are stored on your computer to help the website analyse how users use the site. The information generated by the cookie about your usage of this website is generally transferred to a Google server in the USA and stored there.

You can prevent Google Analytics from collecting your data by clicking the following link. This sets an opt-out cookie, which will prevent data from being collected during future visits to this website.

Your details will not be disclosed to any third parties.

SSL encryption

This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognise an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar. If SSL encryption is activated, the data you transfer to us cannot be read by third parties.

What do we collect:

  • If you submit an enquiry from our price list, quote or contact page.
  • This website uses cookies to collect data

How do we use your information:

Any of the information we collect from you may be used in one or more of the following ways:

  • Your email is only used to send requested price lists & answer your question or enquiry.
  • Your email will not be used for any other purpose apart from above.
  • To improve our website.

Your information protection:

Email

Data sent to our secure site.

Submitted enquires – from our price list, quote & contact for:

The computer / device email client is protected by password encryption.

How we use cookies:

See our Cookie Policy for information on cookies.

Consent:

By using our site, you consent to this privacy policy.

Payments:

Most of our payments are received through Bacs payments. Credit or debit card payments are made over the telephone and processed through the Worldpay secure website. Credit card or bank details are not stored on the Spaceist website or any computer belonging to Spaceist Ltd.

Privacy Policy Changes:

This policy may change please see date below for latest change date.

Policy was last modified March 2019.

GDPR Data Officer:

If you have any questions that could not be answered by our privacy statement, or if you have questions about the processing of your personal data, please contact our data privacy officer, who is also available to help with information requests, comments and suggestions and complaints.

Alex Pickles / Spaceist Ltd / Unit 8 Churchill House / 114 Windmill Road / Brentford / TW8 9NB / 020 8840 6298

[email protected]

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